Welcome to Billabong Shop! These Terms and Conditions (“Terms”) govern your use of our website (newsurfwear.com) and all purchases made through our online store. By accessing our site or making a purchase, you agree to be bound by these Terms. Please read them carefully before shopping with us.

1. Our Surf Community

Billabong Shop caters to surf enthusiasts and beach lovers worldwide who value quality waterwear and laidback coastal style. Our products are designed for those who live for the waves – from performance wetsuits to comfortable beachwear.

2. User Responsibilities

As part of our surf crew, we ask you to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use our website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Comply with all applicable local laws regarding online conduct and purchases
  • Be responsible for maintaining the confidentiality of your account credentials

3. Products & Services

3.1 Product Descriptions

We strive to accurately display our boardshorts, wetsuits, rashguards and other surf gear through descriptions and images. However, slight variations in color or fit may occur due to monitor settings or manufacturing differences.

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we’ll notify you promptly and offer alternatives or a full refund.

3.3 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Rashguards
  • Men’s & Women’s Wetsuits
  • Any items with removed tags or signs of wear

4. Orders & Payments

4.1 Order Process

When you place an order:

  • You’ll receive an order confirmation email
  • We process orders within 1-2 business days
  • Once shipped, you’ll receive tracking information

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing & Currency

All prices are in USD. International customers may see currency conversion fees based on their payment method.

4.4 Shipping

We offer two shipping options:

  • Standard Shipping ($12.95): DHL or FedEx, 10-15 business days after shipping
  • Free Shipping (Orders over $50): EMS, 15-25 business days after shipping

Note: We ship worldwide excluding some Asian countries and remote areas. International customers may be subject to customs fees.

5. Returns & Refunds

5.1 Return Policy

We accept returns within 15 days of receiving your order. Items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

5.2 Refund Process

  • Refunds processed within 3-5 business days after we receive your return
  • Issued to original payment method
  • Original shipping fees are non-refundable

5.3 International Returns

For customers outside the US:

  • You’re responsible for return shipping costs
  • Customs/duties fees are non-refundable
  • Processing may take 2-3 weeks after we receive your return

6. Intellectual Property

All content on newsurfwear.com, including logos, designs, text and images, is owned by Billabong Shop and protected by intellectual property laws. You may not use our content without express written permission.

7. Limitation of Liability

Billabong Shop shall not be liable for:

  • Any indirect, incidental or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Customs fees or import regulations in your country

8. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

9. Contact Us

Got questions about these Terms? Reach out to our customer service crew:

  • 📧 Email: [email protected]
  • 📍 Address: 109 Cambridge Station Road, Louisville, US 40223

Thanks for riding the wave with Billabong Shop! 🤙