Privacy Policy

Hey surf crew! At Billabong Shop (newsurfwear.com), we value your privacy as much as we value catching the perfect wave. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our online store for boardshorts, wetsuits, and all your surf essentials.

1. Information We Collect

When you shop with us, we may collect:

• Rider Info: Name, email address, shipping/billing address, phone number when you make a purchase
• Payment Details: Credit card type (Visa, MasterCard, JCB) and last digits (we never store full card numbers)
• Session Data: IP address, browser type, device info, and pages visited (to improve your shopping experience)
• Stoke Preferences: Product interests and purchase history (so we can recommend gear you’ll love)

2. How We Use Your Information

We use your data to:

• Process orders and ship your gear worldwide (except certain Asian/remote areas)
• Provide customer support from our Louisville, US base
• Improve our website and product selection
• Send occasional surf updates (only if you opt in)
• Prevent fraud and keep transactions secure

3. Data Sharing & Disclosure

We only share your info when necessary:

• Shipping Crew: With delivery services to get your gear to you
• Payment Partners: With PayPal and payment processors for secure transactions
• Legal Situations: If required by law or to protect our rights

We never sell your data to third-party advertisers.

4. Data Storage & Security

We protect your info like we protect our surfboards:

• 256-bit SSL encryption (same as major banks)
• PCI-DSS compliant payment processing
• No payment data stored on our servers
• 24/7 fraud monitoring

Data is stored in secure facilities and only accessible to authorized staff.

5. Your Rights

You can:

• Access or update your account info
• Request deletion of personal data (subject to legal requirements)
• Opt-out of marketing emails
• Disable cookies (though some site features may not work)

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking

We use cookies to:

• Remember your cart and preferences
• Analyze site traffic (via tools like Google Analytics)
• Show relevant ads (through services like Facebook Pixel)

You can manage cookies in your browser settings. Our site doesn’t respond to Do Not Track signals.

7. Policy Updates

We may update this policy occasionally – we’ll post changes here with a new “Last Updated” date.

Now that the formalities are done… ready to score some fresh gear? The surf (and your new wetsuit) is waiting! 🤙