FAQ

1. What types of surf apparel do you offer?

We specialize in premium surfwear including boardshorts, boogie boards, wetsuits (for men and women), pants, rashguards, tees, and walkshorts. Our products are designed for surfers who demand both performance and style.

2. Are your products suitable for professional surfers?

Absolutely! Our gear is designed to meet the needs of both recreational and professional surfers. Many competitive surfers choose Billabong for its quality and durability in challenging surf conditions.

3. How do I choose the right wetsuit size?

We provide detailed sizing charts for all our wetsuits. If you’re between sizes or unsure, we recommend sizing up for comfort. Remember, our 15-day easy return policy means you can exchange if the fit isn’t perfect.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

2. Is my payment information secure?

Yes! We use industry-standard encryption to protect all your payment information. Your security is our top priority.

3. Can I change or cancel my order after placing it?

We process orders quickly to get you your gear fast! If you need to make changes, email us immediately at [email protected] and we’ll do our best to accommodate your request.

1. How fast is your shipping?

We offer two great options:
– Standard Express Shipping ($12.95): 10-15 business days via DHL/FedEx
– Free Global Shipping: 15-25 business days via EMS (for orders $50+)
Pro Tip: Order before 2 PM EST for same-day processing on weekdays!

2. Do you ship worldwide?

Yes! We proudly serve surf communities worldwide, excluding some Asian and remote regions. We handle all customs documentation for international orders to make the process smooth for you.

3. Can I track my order?

Absolutely! You’ll receive real-time tracking information sent straight to your inbox as soon as your order ships. Track your gear every step of the way from our warehouse to your favorite break.

4. I need my gear urgently for a surf trip. What are my options?

Email our team at [email protected] about expedited shipping options. We’ll do our best to match your wave-riding schedule!

1. What’s your return policy?

We offer a 15-day easy return policy from the date you receive your order. If the fit isn’t right or you’re not completely stoked with your gear, we’ll make it right.

2. How do I initiate a return?

Email our customer service team at [email protected] with your order number and what you’d like to return. We’ll guide you through the simple process.

3. Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method for your protection.

1. How can I contact customer service?

Our surf-savvy team is here to help! Email us at [email protected] for any questions or concerns.

2. Where is Billabong Shop located?

We’re proudly based in Louisville, KY at 109 Cambridge Station Road, Louisville, US 40223, serving surf communities worldwide.

3. Do you offer product recommendations?

Our team knows surf gear inside out! Tell us about your surfing style, local breaks, and what you’re looking for, and we’ll recommend the perfect gear for your needs.